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To return an item, e-mail  us at ambience@shopambience.com or enclose a note with your name, address, and reason for return, and send the item insured to: Ambience 22 City Place, Edgewater, NJ 07020.

Special orders of items we do not normally carry may not be returned.
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What is your return policy?
  Exchanges and returns can be completed if the item is UNWORN, UNALTERED, and UNWASHED with ALL tags attached.   Reduced priced items are processed as final sales and cannot be exchanged or returned.  If these items are returned, they will be sent back to the customer.  An order placed using a promotional code is not eligible for a return for refund.  Items ordered using a promo code can be exchanged for another item or for store credit.  Only one promotional code can be used per purchase.

We strongly advise that the customer fully inspect their order before removing any tags or discarding any original packaging.  To ensure the quality of our items, Shopambience.com cannot accept returns of items which do not have all original tags attached.  Customers will not receive credit (either in full refund or in store credit) to their account if items are returned with any original tags missing.  Exchanges may not be accepted if all original tags are not attached.  

For exchanges, e-mail at ambience@shopambience.com or call with details at (201)945-9599; we cover regular shipping to you on exchanges. Returns must be in original condition and postmarked within 14 days of the initial shipping date.  

To return an item, e-mail  us at returns@shopambience.com or enclose a note with your name, address, and reason for return, and send the item insured to: Ambience 22 City Place, Edgewater, NJ 07020.

Special orders of items we do not normally carry may not be returned.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.