Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Clothing may be returned for exchange or refund of the merchandise price.
For exchanges, e-mail at firstname.lastname@example.org or call with details at (201)945-9599; we cover regular shipping to you on exchanges. Returns must be in original condition and postmarked within 14 days of the initial shipping date.
To return an item, e-mail us at email@example.com or enclose a note with your name, address, and reason for return, and send the item insured to: Ambience 22 City Place, Edgewater, NJ 07020.
Special orders of items we do not normally carry may not be returned.
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Full price items purchased from ShopAmbience are eligible for return within 2 weeks of your receipt. Whether you are returning for a store credit, refund, or exchanging for a different item, all items must come back to us in same condition in which you received them or we will not issue a refund. When returning any item, they must include tags attached and show no signs of wear and tear, damage or alteration. Due to health code and hygienic reasons, Hats, Scarves, Jewelry, Swimwear and Lingerie, are Final Sale.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|